Terms and conditions

TERMS AND CONDITIONS OF USE FOR PALM SLOTS

1. LEGAL STATUSBy accessing or participating in any games offered by Palm Slots, you acknowledge that these Terms and Conditions are a binding contract between us (PalmSlots Ltd) and you. The Terms will be governed by the laws of Malta.

2. REGISTRATION AND LOGIN PROCESSTo use our services, you must provide accurate information during registration. You agree to maintain up-to-date account details at all times and to notify us promptly if your contact information changes. Before making a first withdrawal, you will be required to complete Know Your Customer (KYC) verification.

3. GAMES AND SOFTWARE PROVIDERSOur games are developed by licensed software providers. We do not provide any guarantee regarding the accuracy or fairness of our games. If there is evidence that our games have been manipulated in any way, we reserve the right to terminate your account immediately and cancel any outstanding balance.

4. BONUSES AND PROMOTIONSWe offer various bonuses and promotions from time-to-time which may be subject to specific conditions including wagering requirements, maximum bet limits, game restrictions, and others as set forth in these Terms and Conditions or by separate terms applicable to a particular promotion.

5. VIP AND LOYALTY PROGRAMOur loyalty program is available to all players who meet the qualifying criteria. Points are awarded based on bets placed during your play sessions. You will be automatically enrolled into our loyalty program upon meeting the qualification criteria, which may include monthly gaming volume. Rewards and benefits under the program are subject to change.

6. PAYMENT METHODS AND BANKING TERMSTo make or receive payments through us, you must register with a payment method on our platform. We reserve the right to withhold any payment if we suspect that it is made in error. Our deposit limits for E-Wallets, Cards and Bank transfer will be applied according to these Terms.

7. KEY TERMS AND CONDITIONSYou agree to use our services responsibly and comply with all applicable laws and regulations of your jurisdiction when participating in games or using other services on our platform. You confirm that you are at least 18 years old (or the age specified as required by law for players in your territory).

8. MOBILE AND TECHNICAL FEATURESOur mobile-friendly website offers a high-quality user experience, however we cannot guarantee availability or performance under all technical circumstances.

9. SECURITY AND FAIR PLAYWe maintain an SSL encrypted connection with 256-bit encryption to protect your information and communications. Our games have been audited by independent third-party testing organizations for fairness and randomness.

10. RESPONSIBLE GAMBLING FEATURESTo promote responsible gaming, we provide tools including self-exclusion options (permanent or temporary), time limits on deposits/withdrawals/session, loss limits, and cooling-off periods to help manage your play. You can also use our built-in limit feature to set deposit and spending caps.

11. ADVANTAGES AND DISADVANTANCESWe strive for providing a fair and enjoyable user experience but reserve the right to terminate services or change Terms & Conditions as necessary in order to maintain compliance with regulatory requirements, gaming laws and other policies.

12. GENERAL INFORMATION ABOUT PALM SLOTS LTD.PalmSlots Ltd is authorized by the Maltese authorities under license number MGA/B2C/394/2019 issued on September 24th, 2019. It operates subject to laws of Malta and regulation from various jurisdictions that it serves including Germany.